AWS Machine Learning Blog· Pasquale DeMaio·· 3 小时前AI 评分27
AWS 获评 2026 Gartner CCaaS 魔力象限领导者，Amazon Connect 连续第四年入选
AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AI 导读
AWS 在 2026 Gartner Magic Quadrant for Contact Center as a Service 中获评领导者，Amazon Connect 连续第四年入选。Amazon Connect Customer 是面向客户体验的 agentic AI 解决方案，覆盖主动触达、自助解决和坐席辅助等全生命周期交互。
来源：AWS Machine Learning Blog · aws.amazon.com